1. What is the My Passport Wireless app?

The My Passport Wireless app is designed to help you manage your My Passport Wireless device and access files stored on it.

2. How do I connect my device to My Passport Wireless?

You can connect your device to My Passport Wireless by selecting its Wi-Fi network in your device's Wi-Fi settings.

3. Can I backup my photos with the My Passport Wireless app?

Yes, the app allows you to backup photos and videos from your mobile device to the My Passport Wireless drive.

4. Is the My Passport Wireless device compatible with both Android and iOS?

Yes, the My Passport Wireless app is available for both Android and iOS devices.

5. How do I update the My Passport Wireless firmware?

You can update the firmware through the app by navigating to the settings menu and selecting 'Firmware Update'.

6. What file formats are supported by the My Passport Wireless?

The My Passport Wireless supports a variety of file formats including JPEG, MP4, DOCX, and many others.

7. Can I use My Passport Wireless without an internet connection?

Yes, you can use My Passport Wireless without an internet connection as it creates its own Wi-Fi network.

8. How do I reset my My Passport Wireless device?

To reset your My Passport Wireless device, press and hold the reset button for about 10 seconds until the LED indicator blinks.

9. What should I do if I forgot my My Passport Wireless password?

If you forgot your password, you can reset the device to factory settings and create a new password.

10. Is there a limit to the number of devices that can connect to My Passport Wireless?

Yes, My Passport Wireless can allow a limited number of simultaneous connections, typically up to 8 devices.